How do I access my account?
Open up your web browser and go to www.juicybrainspanel.com.
The following screen should appear:
Login page at www.juicybrainspanel.com
Enter your email address and password in the relevant boxes then click on the 
button. Please note that the password field is case sensitive - make sure you don't have the Caps Lock key on!
If your login is successful you should be taken to the main account screen:
Main Account page
Having trouble logging in? Chances are you have forgotten or mistyped your password. If you need further help read the FAQ I've lost my password! below.
How can I find out how much Juice I've earned?
The first step is to go to www.juicybrainspanel.com and log in (read the FAQ How do I access my account? above if you're not sure how to do this).
Main Account page - Your Juice and Your recent Juicing history highlighted
The main account screen's Your Juice (highlighted in the blue box above) section shows your current balance and your redemption (the amount you've previously cashed in).
The Your recent Juicing history (highlighted in the purple box above) section shows the two most recent transactions for your account. In the picture above these are a Prize Draw Entry (indicated by the small present icon) and a credit for being screened out of a Juicer. To see your whole Juicing History with details of all the Juice you've earned click on the button marked "Check your full Juicing history".
If you've earned more than £5 worth of Juice you can cash it in for an Amazon voucher! See How do I cash in my Juice? below for instructions.
How do I cash in my Juice?
Once you've earned £5 or more you can cash it in for an Amazon voucher.
The first step is to go to www.juicybrainspanel.com (read the FAQ How do I access my account? above if you're not sure how to do this) and log in.
Main Account page - Cash in your Juice highlighted
Select the amount you want to cash in from the drop down box (current options are £5 and £10) then click the button marked "Cash your Juice... (in £5 lots)". Assuming you have enough Juice to cash you will then be taken to a confirmation screen
Cash in your Juice confirmation page
If you want to continue click the button marked "Confirm". If you decide you want to save your Juice for another day just click on the link "If you do not wish to cash in your Juice at this time click here" which will take you back to the main account page.
Once we receive your request we will check that your account is in order, and, assuming all is well, will issue your voucher within one working day.
I cashed in my Juice a few days ago and haven't received my voucher!
We will always try to ensure that your voucher is emailed to you within two working days of receiving your request. If you haven't received it after a few of days then something has probably gone wrong - the most likely explanation is that there has been a technical problem delivering the email.
But don't worry! As soon as the voucher is issued the unique code is saved to your juice history.
Juice History - example Amazon code highlighted
Armed with your code and the following instructions from Amazon.co.uk there's nothing to stop you starting your shopping spree!
Amazon instructions
To redeem your Amazon.co.uk gift certificate, simply follow the steps below:
1) Select the items you wish to order, using your Shopping Basket. (Please note, you cannot use the 1-Click shopping method when redeeming a gift certificate.)
2) In the order form you'll see a box that says "Have you got a gift certificate or promotional code?".
3) Enter your claim code into the box and click the "Apply" button.
You will be able to see that the value of your gift certificate has been deducted from the total cost in the order summary. When you have successfully placed your order, the following message will be displayed: "Thank you--we have received your order".
The fine print:
1) Gift certificates may only be redeemed at our Web site, http://www.amazon.co.uk, toward the purchase of products listed in Amazon.co.uk's online catalogue sold by Amazon.co.uk. They cannot be redeemed at Amazon.com, Amazon.de, Amazon.fr, Amazon.co.jp, Amazon.ca or at any of Amazon.co.uk's Auctions or zShops stores or Amazon.co.uk's Trusted Partner Sites.
2) This gift certificate can not be used to pay for Amazon.co.uk gift certificates.
3) This gift certificate has a cash redemption value of 0.001p and is not transferable or assignable.
4) Any unused balance will be placed in the recipient's gift certificate account.
5) If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card.
6) Please use our Shopping Basket rather than our 1-Click ordering method when paying for an order with a gift certificate.
7) Gift certificates and unused portions of gift certificates expire one year from the date of issue, where permissible under applicable law.
8) This gift certificate can be applied to an open order by visiting the relevant Order Summary page in the "Your Account" section of our Web site.
9) Normal Amazon.co.uk terms and conditions of purchase and for using the Amazon.co.uk Web site apply.
If you have any queries, please contact us at:
http://www.amazon.co.uk/contact-us
If there is no voucher code in your Juicing History and you have allowed us at least two working days please get in touch using the contact form below and we will investigate the problem.
I've lost my password! What should I do?
If you cannot remember your password you can request a new temporary one from: www.juicybrainspanel.com/Profile/Password/Forgot/
Password forgot page
Simply enter your Juicy Brains Panel email address and click on the button below.
You should receive an email from Cedric within a couple of minutes specifying a new, randomly generated password.
Next you should log into your account and specify a new password which is memorable to you. Log into your account, then click on the button marked "View or change your profile".
Main account page - View or change your profile link highlighted
From the "Your profile" page follow the Change your password link under the Account Options menu (highlighted below):
Your profile page - Change your password link highlighted
This takes you through to the page where you can select your new password. No need to type the old one in again - the second box is for you to confirm your new password (and check that you didn't make any typos in the first box!).
Change your password page
Your new password will be saved ready for you to use next time you log in to your account.
The Juicer link doesn't work!
Occasionally when we send you an email invitation to play a Juicer you may experience technical problems. We will be very happy to do all we can to help get you Juicing but there isn't very much we can do unless you can give us a bit of information about what is going wrong.
Before you do get in touch with us please read through the following common problems and see whether they apply to you.
When you click on a Juicer link your web browser should load up a white page with the text "Click here to start your BrainJuicer®". A second smaller window containing the Juicer should also appear.
If that doesn't happen and you get a page with the message "Page cannot be displayed" please check the following:
- You may have lost your internet connection - check whether or not you can access any other web sites. If you can't then you need to re-connect to the internet and try the link again (you may also need to click the "refresh" button on your browser when the BrainJuicer page loads).
- If your internet connection is definitely working we are probably experiencing a temporary problem with our servers. Please try the link again later.
If the white page appears but you cannot see the Juicer window please check the following:
- You may have a popup blocker enabled in your browser. Even if this is the case, the "Click here to start your BrainJuicer®" link should still open the window.
- The Juicer window has loaded but is hidden under the active window. Assuming you are using Windows you can check this by looking in the taskbar area at the bottom of the screen. In the illustration below the Juicer window is the one marked "BrainJuicer" at the top of the list. Just click on this with your mouse and the Juicer window should become visible.
Windows taskbar
Still having problems? Please let us know using the contact form giving as much detail as you can about what is going wrong.
I use AOL to connect to the internet and I'm having problems accessing Juicers. What should I do?
If you use AOL to connect to the internet and are having problems accessing Juicers, please try the following fix as advised by the AOL technical team:
Keyword: Securefix
Please go online and click on the Keyword icon on the AOL toolbar. In here type Securefix and click on Go. You will now be prompted to restart the AOL Software. Click OK and exit AOL.
Once you have completed this step you should launch AOL again and see if the problem is solved. If the problem persists, we suggest you contact AOL technical support for further assistance.
Part of the Juicer window doesn't appear on my screen - what should I do?
A number of Juicy Brains have reported problems with part of the Juicer window disappearing off their screen as illustrated below.
Juicer window at 800x600 resolution
This will happen if your monitor runs at a resolution of 800 by 600 or lower. The reason the window is displayed over to the right to allow space for another window (which may show product images or something similar) to load next to it.
One way of resolving this problem is to increase your monitor's resolution via the Windows Control Panel. The more straight forward option is just to "drag" the Juicer window into the centre of your screen. To do this, position your mouse pointer in the blue bar at the top of the Juicer window (the area marked with a red scribble in the illustration), click and hold down the left hand mouse button then move the mouse to the left.
My email address/personal details have changed. How do I update my profile?
Easy! Just log into your account at www.juicybrainspanel.com (read the FAQ How do I access my account? above if you're not sure how to do this) and log in.
From the main account screen click on the button next to the text "View or change your profile" highlighted in blue below.
Main account page - View or change your profile link highlighted
This will take you to the "Your profile" page where you should see all the information you provided to us when you originally signed up to the Juicy Brains Panel. Edit your details as necessary and click on the button marked "Click here to save your changes..." at the bottom of the screen.
If you update your email address please remember that you'll need to use the new one next time you log in to your Juicy Brains Panel account!
Can I recommend my friends / family to the Juicy Brains Panel?
Of course! Just log into your account at www.juicybrainspanel.com (read the FAQ How do I access my account? above if you're not sure how to do this) and log in.
From the main account screen click on the button next to the text "Tell us more about yourself".
Click on the text ">> Refer a friend" as shown in the image below and follow the instructions in the Juicer to enter your friends' email addresses.
For each friend that you refer and that signs up to the Juicy Brains Panel, we will credit your account with 20 pence!
